FREE SHIPPING OFFER
To make it even easier for our customers to get the products they need, Foam Factory, Inc. offers free shipping on any order totaling $75.00 or more, before taxes are applied. This shipping offer applies to all states within the contiguous United States, with Hawaii and Alaska excluded. Foam Factory ships globally to locations outside of the United States as well. For a quote for rates outside of the contiguous United States, Contact Us. On all orders less than $75.00, a flat shipping rate of $12.99 is applied. This flat rate is only applicable to orders within the contiguous United States.

Because of the size of many foam products and the number of items in a single order, multiple boxes may be required to package an entire shipment. Foam Factory understands this is the nature of their products and does not limit the number of packages that may be necessary to ship a single order. Whether it takes one box or 50, if that single order is more than $75.00 before tax, it will ship for free. Foam Factory offers shipping services through UPS, FedEx and USPS, as well as common carrier pickups for oversize orders.

For any additional questions about our shipping policy, Contact Us.

To Qualify For Free Shipping:
Place a pre-tax order totaling more than $75.00
Ship to an address within the contiguous US

To Qualify For $12.99 Flat Rate Shipping:
Place a pre-tax order totaling less than $75.00
Ship to an address within the contiguous US

This shipping policy and listed rates apply exclusively to the website TheFoamFactory.com.

PRICE MATCH POLICY
If you find a competitor offering a product identical to one offered by Foam Factory at a lower cost, we will match its price and beat it by an additional 10 percent!

To qualify for the Foam Factory Price Match, a competitor’s product’s pre-tax gross cost must be less than the pre-tax gross cost of the same product Foam Factory offers. The product price AND its individual shipping cost are included in the gross cost. Price matching is done on an individual, product-to-product basis, not as the gross total of an entire order that includes multiple products.

If a competitor’s product is offered for $5.00 with $30.00 shipping, and Foam Factory offers the same product for $15.00 with $12.99 shipping, the gross cost of the competitor’s product ($35.00) is greater than the gross cost of the Foam Factory product ($27.99). Foam Factory will not match that price because while the competitor’s product has a lower cost than Foam Factory’s, they have buried its true cost in the elevated shipping charge, resulting in a greater gross cost than Foam Factory. Foam Factory’s overall cost is less and saves you money.

If you find a competing product listed at $11.00 with $15.00 shipping and Foam Factory offers the same product for $15.00 with $12.99 shipping, the gross cost of the competing product ($26.00) is less than the gross cost of Foam Factory’s product ($27.99). Foam Factory WILL match the competitor’s gross cost in this situation as well as beat it by 10 percent for a pre-tax cost of $23.40!

NOTE: Foam Factory only offers “Meet and Beat” pricing against competing companies. Foam Factory will price match products found on other sites they own, but that site’s individual shipping policy must also be used in conjunction with the product’s listed cost. The 10 percent discount is not offered for other sites owned by Foam Factory.

RETURN POLICY
You must have your receipt in order to make any warranty claims or returns. Your receipt is the packing slip that comes with your shipment. The rules concerning returns are as follows:

Exclusively for Memory Foam Mattresses and Memory Foam Toppers
Guarantee: The Guarantee for delivered orders starts from the product's shipping date. If a return is made, there will be a 100 percent product refund, less any shipping and handling charges. The product must be returned in like-new condition, and any changes to the factory condition of the product will void the Guarantee. This includes but is not limited to reshaping, trimming, tears and stains. Customer is responsible for all shipping costs to return and receive the product. For in-store pickup purchases, the Guarantee starts from the invoice date, and products must be returned in factory condition. A refund of the product will be issued, and is subject to a 25 percent restocking fee. This fee is also in effect for delivered orders that are returned to the store in person. Refer to the specific product page for length of Guarantee.

Warranty: The Warranty covers defects due to faulty workmanship or materials and starts from the shipping date or invoice date for pickups. After inspection and Foam Factory's acknowledgement of product failure, defective products may be returned for replacement or repair. Customer is responsible for all shipping costs to return and receive the product. Foam Factory reserves the right to replace or repair the product with similar materials of equal or higher value that may not be an exact match to the original. The Warranty does not include a normal increase in softness or body impressions of 1 ½ inches or less. The Warranty will be void if the product is found to have been physically abused, damaged, soiled, infested, resized or reshaped in any way. Warranty claims must be made by the product's original purchaser. Refer to the specific product page for length of Warranty.

Exclusively for Latex Mattresses and Toppers
Guarantee: The Guarantee for delivered orders starts from the product's shipping date. If a return is made, there will be a 100 percent product refund, less any shipping and handling charges. The product must be returned in like-new condition, and any changes to the factory condition of the product will void the Guarantee. This includes but is not limited to reshaping, trimming, tears and stains. Customer is responsible for all shipping costs to return and receive the product. For in-store pickup purchases, the Guarantee starts from the invoice date, and products must be returned in factory condition. A refund of the product will be issued, and is subject to a 25 percent restocking fee. This fee is also in effect for delivered orders that are returned to the store in person. Please note that due to the manufacturing process, minor imperfections are normal and do not affect overall performance of the latex foam. Refer to the specific product page for length of Guarantee.

Warranty: The Warranty covers defects due to faulty workmanship or materials and starts from the shipping date, or invoice date for pickups. After inspection and Foam Factory's acknowledgement of product failure, defective products may be returned for replacement or repair. Customer is responsible for all shipping costs to return and receive the product. Foam Factory reserves the right to replace or repair the product with similar materials of equal or higher value that may not be an exact match to the original. The Warranty does not include a normal increase in softness or body impressions of 1-1/2 inches or less. The Warranty will be void if the product is found to have been physically abused, damaged, soiled, infested, resized or reshaped in any way. Warranty claims must be made by the product's original purchaser. Please note that due to the manufacturing process, minor imperfections are normal and do not affect overall performance of the latex foam. This includes pin-core perforations not extending completely through a product. Occasionally, a product’s pin-core perforations will extend completely through the product. This is normal as well, and neither variation is to be considered defective. Refer to the specific product page for length of Warranty.

For All Other Foam Products
All other foam products may not be returned for any reason other than what is stated below:
Incorrect Order: If there is a mistake in your order, please return the order to Foam Factory so that we may correct the error. All ground shipping and handling charges will be reimbursed. With all orders being unique and many being customized, please contact us before making your return. It may only be necessary to return a single component rather than the whole order, saving you the hassle of repackaging the entire order and allowing you to utilize the correct parts of the shipment while the situation is being rectified.

Mistake in Size: Foam dimensions are accurate only to within 1/2 of an inch for seats and cushions and 1 inch for mattresses. Acoustic foam has an accuracy range of 2 inches. If any foam you order with specific dimensions is outside of this range, you will be issued store credit after returning the foam in factory condition, and we will cover ground shipping and handling charges.

Authorized Return: If a return is authorized without Foam Factory being at fault, there will be a 25 percent restocking fee, and the customer is responsible for all shipping and handling charges.

Authorized Exchange: If an exchange is authorized, the customer is responsible for all shipping and handling charges. For the exchange to occur, the product being returned must be in factory condition.

Customer Is Responsible for Shipping in the Following Case:
1) Returning defective foam before its warranty ends. Please also note that some items may cost more than $100.00 to return.

NOTE: Foam Factory, Inc. is not responsible for lost or misdirected returns. For your protection, please insure all returns.

FAQs
The following are questions most commonly asked by our customers. If you do not find the answer to what you are looking for, please Contact Us.

What is your privacy policy?
We will store all information except for payment information, such as credit card numbers. Any and all information stored by us will not be shared with other organizations for commercial purposes. Please visit our Privacy Notice page for more detailed information.

Is it safe to use my credit card on the website?
Our online credit card system allows you to enter your information directly into our bank. Your information is used only once. We never see your credit card number, and it is never stored in our computers.

How long does it take my foam to ship out?
After we receive your order, processing typically takes about 2 to 5 business days and shipping 5 to 6 business days (UPS Ground). For quicker shipping, please call us for quotes. Custom orders take about 5 to 10 business days for processing.

What forms of payment do you accept?
Foam Factory, Inc. accepts the following payment methods: VISA, MasterCard, Discover Card, American Express and money orders. Checks are also accepted and wire transfers can be arranged but orders will not ship until those two payment forms clear. Sorry, no cash on delivery.

Why do you or don't you charge sales tax?
Most states require that taxes must be collected on sales transactions between residents and merchants both physically located in that state. We are located in Michigan. When we ship orders to residents in the state of Michigan, we are required by law to collect the applicable state sales taxes and pay them to the taxation authority in Michigan. For example, if your billing address is in Michigan, but you are shipping to a location out of state, sales tax is not applied. However, if your billing address is out of state but you are shipping to a location within Michigan, there will be applicable sales tax. If you or your organization has been approved for tax-exempt status in your state, please Contact Us.

What is the difference between open-cell and closed-cell foam?
The structural difference between open-cell foam and closed-cell foam is that open-cell foam has the foam's cells open to each other. Closed-cell foam's cells are completely closed off from one another, like tiny bubbles.

I notice that you have free shipping and handling. What areas does this cover?
The free shipping and handling offer is valid only to customers within the contiguous U.S. Please Contact Us for shipping to locations outside the US.

TERMS / DISCLAIMER
Price, Shipping and Availability Changes: Prices, shipping and availability are subject to change without prior notice. We reserve the right to make changes to our site for our products without notice. This may be due to market conditions, discontinuation of products, typographical, photographic or technical errors on our website. If you have ordered a product that is subject to a price or shipping increase, we will hold your order and inform you of the increase.

Address Match: With regards to credit card orders, please be sure your bill to and ship to address matches what is on file with your credit card company. Invalid address information may delay your order.

Delayed/Late Shipments: Customer takes on full liability for safety and validity of the delivery address given to us at the time of purchase. Foam Factory will not pay any forwarding costs on shipments.

Typographic, Photographic and Technical Errors: Although we try our best to make our website 100 percent accurate, on occasion errors and inaccuracies occur. If you encounter an error or inaccuracy, please Contact Us about the mistake so that it can be corrected.

Warranty Disclaimer and Limitation of Liability: Foam Factory, Inc. will not have any liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to our products, even if Foam Factory or an authorized representative of Foam Factory has been advised of the possibility of such damages. Unless otherwise specified, all products are sold as is, and no warranty will be made concerning the performance of our products. Foam Factory does not warrant that this website or the server that makes this website available is free of viruses or other harmful components. This disclaimer by Foam Factory does not in any way affect the terms of a manufacturer's warranty should there be one. In no event shall Foam Factory, Inc.'s total liability to you for any and all damages, losses and causes of action (whether in contract, tort [including, but not limited to, negligence] or otherwise) exceed the amount paid by you, if any, to Foam Factory for the specific merchandise at issue.